At Swift Ship LLC, customer satisfaction is important to us. This Returns & Refund Policy outlines the conditions under which returns, refunds, and replacements are provided.
If you have any questions, please contact us at sales@swiftship.store or call +1 (682) 202-9264.
1. Return Eligibility
You may request a return within 14 days of delivery.
To qualify for a return:
- Item must be unused and in original condition
- Item must be in original packaging
- Proof of purchase (order number or confirmation email) is required
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
The following items are not eligible for return:
- Personal care or hygiene products
- Opened or used items
- Gift cards
- Clearance or final sale items
- Customized or personalized products
3. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item:
- Contact us within 48 hours of delivery
- Include clear photos of the item and packaging
- Provide your order number
We will review your case and offer a replacement or full refund if approved.
4. Return Process
To initiate a return:
- Email sales@swiftship.store
- Include your order number and reason for return
- Wait for return approval and instructions
Returns sent without prior authorization may not be accepted.
Customers are responsible for return shipping costs unless the item was defective or incorrect.
5. Refunds
Once your return is received and inspected:
- Approved refunds will be processed to the original payment method
- Refunds may take 5–10 business days to appear depending on your bank or payment provider
Shipping fees (if applicable) are non-refundable unless the return is due to our error.
6. Order Cancellations
Orders may be canceled within 12 hours of purchase.
After 12 hours, orders may already be processed or shipped and cannot be canceled.
7. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your credit card company
- Contact your bank
If the issue persists, email us at sales@swiftship.store.
8. Chargebacks & Disputes
We encourage customers to contact us first to resolve any issues before filing a dispute or chargeback. Filing a fraudulent chargeback may result in being restricted from future purchases.
9. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at sales@swiftship.store.
10. Contact Information
Swift Ship LLC
📧 Email: sales@swiftship.store
📞 Phone: +1 (682) 202-9264